Cancellations and Rescheduling
I totally understand things in life come up and flexibility is key in maintaining our crazy schedules. I make every effort to accommodate client schedules and ask that you, as a client, do the same. To ensure that scheduled appointments flow smoothly, clients will need to confirm or cancel appointments at least 24 hours in advance. If you must reschedule or cancel your appointment, please notify me at least 24 hours in advance to avoid a rebooking fee of 25% of the cost of services missed.
What happens if I miss my appointment and don't contact you to let you know I won't make it? Unfortunately, when stylists don't have enough time to fill an appointment spot, they end up with a gap in their schedule that they lose money on. My policy is that if an appointment is "no-showed", 50% of the cost of services missed will be due before an appointment is rescheduled.
I will do my best to accommodate, but if you are more than fifteen minutes late, you may be asked to reschedule. If you are running late, please contact me as soon as possible to let me know. My clients are scheduled back to back, which means if I start just one client late, every client after that will be seen late. Sometimes I can catch up, sometimes I can't, depending on the services scheduled for that day.
If you are unhappy with your services, I ask that you let me know within seven days. I need to know, otherwise there is nothing I can do about it. I always strive to make sure my clients are happy when they leave my chair and if someone isn't, I will always do what it takes to make the situation better! That being said, not achieving desired final results in one session, if it has been discussed in the consultation that it will require multiple sessions, does not constitute for a "re-do". Once again, if there is an issue, I am always willing to make it right and leave you 100% happy with your hair!
Children at the Salon
For safety and liability reasons, I ask that you please leave your children home if they are not receiving a service so you can completely relax while enjoying your service. I am also a momma and "me time" is real and important!